Last year's position : Not Placed

As the sellers of computer-based services and products still grapple to deal with the users - and vice versa - the person who stands up to bridge the two camps properly is going to be noticed. So it is that in the UK, Gough is pulling together factions of users who over the years haven't done as much as they should have to present a united front. A background at Sema Group UK means the idea of service delivery is close to this man's heart.